Terms & Conditions

Last updated: July 3, 2026

1. Agreement to Terms

These Terms & Conditions (“Terms”) govern access to and use of the Oblyss platform, including the website at oblysspro.com and the associated software application (together, the “Service”), provided by Oblyss (“Oblyss,” “we,” “us,” or “our”).

By creating an account, subscribing to the Service, or otherwise using Oblyss, you (“Customer,” “you,” or “your”) agree to be bound by these Terms. If you are agreeing on behalf of a company or other legal entity, you represent that you have the authority to bind that entity, in which case “you” refers to that entity.

If you do not agree to these Terms, do not use the Service.

2. Description of the Service

Oblyss is a business management platform built for foundation repair, waterproofing, and related contractors. The Service includes, among other features, customer relationship management, estimating and proposals, job pipeline and scheduling tools, invoicing and payment processing, warranty tracking, reporting, and AI-assisted communication and documentation tools.

Oblyss may add, modify, or discontinue features of the Service at any time. Not all features are available on every plan.

3. Eligibility and Accounts

You must be at least 18 years old and able to form a binding contract to use the Service. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at sales@oblysspro.com if you suspect unauthorized access to your account.

You are responsible for the accuracy of the information you provide, including customer, job, and payment information entered into the Service.

4. Subscriptions, Billing, and Payment

4.1 Subscription plans. Access to the Service is provided on a subscription basis. Plan details, features, and pricing are set out at the time of purchase or in a separate order form.

4.2 Billing. Subscription fees are billed in advance on a recurring basis (monthly or annually, as selected) until the subscription is cancelled. By subscribing, you authorize Oblyss to charge your payment method on file for all applicable fees.

4.3 Payment processing. Oblyss uses Stripe to process both subscription payments and homeowner payments collected through the platform. Online payments made through the Service settle to your own connected Stripe account, not to Oblyss. A 0.5% Oblyss platform fee applies to payments processed through the Service, in addition to Stripe’s standard processing fees.

4.4 Financing. Where enabled, Oblyss may surface third-party financing options (such as Hearth) to your customers. Oblyss is not a party to, and is not responsible for, any financing agreement between you, your customer, and the financing provider.

4.5 Taxes. Fees are exclusive of applicable taxes. You are responsible for any taxes associated with your use of the Service, other than taxes based on Oblyss’s net income.

4.6 Non-payment. We may suspend or terminate access to the Service if fees are not paid when due.

4.7 Refunds. Subscription fees are non-refundable except where required by law. You may cancel at any time, effective at the end of your current billing period; cancellation does not entitle you to a refund for the remainder of that period.

5. Free Trials

If offered, a free trial provides access to some or all features of the Service for a limited period. At the end of the trial, your subscription will begin and your payment method will be charged, unless you cancel before the trial ends.

6. Your Data and Content

6.1 Ownership. You retain ownership of all data you or your customers submit to the Service, including customer records, job data, photos, estimates, contracts, and communications (“Customer Data”).

6.2 License to us. You grant Oblyss a license to host, store, process, and display Customer Data solely as necessary to provide and improve the Service, including the AI-assisted features described in Section 7.

6.3 Data migration. Where Oblyss performs a data migration from a prior system (such as MarketSharp, Salesforce, or Go High Level) as part of onboarding, this is a one-time import of your existing records. Oblyss does not maintain an ongoing sync with these third-party systems unless separately agreed.

6.4 Data export. You may export your Customer Data in the formats made available within the Service. Upon termination of your subscription, we will make Customer Data available for export for a reasonable period, after which it may be deleted.

7. AI-Assisted Features

The Service includes AI-assisted tools for drafting communications, summarizing inspections, generating estimates and contract language, and similar administrative tasks. These tools are designed to support, not replace, your professional judgment and any licensed engineering, legal, or contracting review required for your work. You are responsible for reviewing AI-generated content before it is sent to a customer, used in a contract, or relied upon for any structural, engineering, or legal determination. Oblyss does not warrant the accuracy of AI-generated output.

8. Third-Party Integrations

The Service integrates with third-party tools and services, which may include Stripe, QuickBooks, CallRail, Google Calendar, CompanyCam, ArcSite, Twilio, Resend, Gusto, ADP, Paychex, Hearth, and others, as made available from time to time. Your use of these integrations may be subject to the third party’s own terms and privacy policy. Oblyss is not responsible for the acts, omissions, or availability of third-party services.

9. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable licensing or contracting regulation;
• Upload content that infringes another party’s intellectual property or privacy rights;
• Attempt to reverse-engineer, decompile, or gain unauthorized access to the Service or its underlying systems;
• Use the Service to send unsolicited communications in violation of applicable law (including SMS and telemarketing regulations); or
• Interfere with or disrupt the integrity or performance of the Service.

10. Intellectual Property

The Service, including its software, design, trademarks, and documentation, is owned by Oblyss and its licensors and is protected by intellectual property laws. These Terms do not grant you any right to use Oblyss’s trademarks or branding without our prior written consent.

11. Warranty Disclaimer

The Service is provided “as is” and “as available.” Oblyss disclaims all warranties, express or implied, including any warranty of merchantability, fitness for a particular purpose, or non-infringement. Oblyss does not warrant that the Service will be uninterrupted, error-free, or fully secure.

12. Limitation of Liability

To the maximum extent permitted by law, Oblyss’s total liability arising out of or related to these Terms or the Service will not exceed the amount you paid to Oblyss in the twelve (12) months preceding the claim. Oblyss will not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits or lost data, even if advised of the possibility of such damages.

13. Indemnification

You agree to indemnify and hold Oblyss harmless from any claims, damages, or expenses arising from your use of the Service, your violation of these Terms, or your violation of any law or third-party right.

14. Term and Termination

These Terms remain in effect while you use the Service. You may cancel your subscription at any time through your account settings. We may suspend or terminate your access if you breach these Terms or fail to pay applicable fees. Upon termination, your right to use the Service ends, subject to the data export provisions in Section 6.4.

15. Governing Law

These Terms are governed by the laws of the state in which Oblyss is headquartered, without regard to its conflict of law principles. Any dispute arising under these Terms will be subject to the exclusive jurisdiction of the courts located in that state.

16. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will provide notice (such as by email or an in-app notice) before the changes take effect. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

17. Contact

Questions about these Terms can be directed to sales@oblysspro.com.