Run the whole job on software that knows the trade.
A CRM built for gyms and dentists was never going to hold a pier log.
Most foundation repair companies did not choose their software. They inherited a stack. A horizontal CRM for contacts. A spreadsheet for the pipeline. A texting app for the homeowner. A separate drawing subscription. Paper checklists in the truck. Accounting off in its own corner. Everyone re-keys the same job into the next tool, and the real status of that job lives in whoever answered the phone last.
Ask a generic CRM to check a helical pier’s torque against a spec. Ask it to hold a warranty certificate until the post-lift plumbing test passes. Ask it to fire a milestone invoice the day a crew drags a job into production. It shrugs, because that is not what it was built for. So the parts of the work that are specific to foundation repair get done off the record, on a phone or in someone’s head, which is exactly where they go missing.
The cost is not just friction. It is the deposit nobody collected, the callback nobody logged, the certificate that went out before the plumbing test, and the six-month-old job nobody can explain when the homeowner calls back angry. Disconnected tools do not only slow you down. They lose you money, and they lose you the record you need when it counts.
What "built for the trade" means here
One record, from the first call to the transferable warranty.
A foundation job is not one event. It is a chain of them, and every link hands off to the next. Oblyss is laid out along that chain, so nothing gets re-entered and nothing falls between the steps.
The call comes in
A missed call, a web form, a neighbor referral. It becomes a contact and a lead job automatically, on the timeline.
You go look
Inspection report, photos, crack types, moisture, settlement. Sketch the pier layout right there on the lot.
Price it right
Build from the supplier catalog with margin baked in. Good, Better, Best on a link they open on the couch.
Sign and bill
They sign natively, on the pad or their phone. The signed contract becomes an invoice with the draw schedule intact.
Do the work, prove it
Schedule the crew, log the piers, run the elevation survey, collect the draws, then issue the warranty.
The job is the truth. Everything else hangs off it.
Open a job and the whole thing is right there: the customer and the property address, every contact on the ticket with their role, the work sold and the price, the lead tech and crew, the pipeline stage, and an activity log that fills itself in. No digging through inboxes. No whiteboard that only makes sense to the person who wrote it.
Real foundation jobs are rarely one homeowner and a signature. There is a realtor pushing a close date, a property manager who controls access, sometimes an insurance agent. One job carries all of them with roles, and exactly one is marked Bill To. When the customer calls six months later asking what happened, the activity log has the answer: who moved the stage, when the contract was signed, when the deposit landed.
- Full job detail in one place: customer, address, work sold, price, and crew.
- Multiple contacts per job with roles, one Bill To, and per-contact text opt-in.
- An activity log that writes itself, so the history is there without anyone logging it.
- Command search to jump to any contact, job, or estimate in a single keystroke.
Every part of the job has a home. Here is where each one lives.
The hub connects the record. These are the workspaces your team actually stands in every day.
Estimates
Build from the NFRA supplier catalog with your margin already in the sell price. Repair-type templates, warranty badges, and a hosted view that tells you when the homeowner looked.
Proposals
Good, Better, Best on a hosted proposal the homeowner opens on their phone with no login. One clean document, cover page to disclosures.
Contracts & signing
Sign natively at the kitchen table or by link, initials on every disclosure, no third-party redirect and no per-signature fee. The signed PDF lands on the job.
Payments
Milestone draws tied to pipeline stages, per-state schedules, and payments that settle on your own account. Two-way sync with QuickBooks Online.
Jobs
The full job record: customer, contacts with roles, work orders with required photos, and an activity log that fills itself in.
Pipeline & workflows
A default 18-stage foundation repair pipeline with stage gates, plus separate workflows for residential piering, waterproofing, and commercial.
Scheduling & dispatch
Drag-and-drop board, route optimization, a live dispatcher map with late-tech alerts, and a 2-hour radius rule that blocks impossible bookings.
Field operations
Pier installation logs, elevation surveys, torque and depth compliance checks, soil intelligence, and engineering-grade documentation the trade gets asked for years later.
Warranty management
Warranty gates that block a certificate until the plumbing test passes, transferable product warranties, and a public lookup and transfer portal for resale.
The owner, the scheduler, the CSR, and the tech each get their own view.
The numbers
KPI dashboard, AI business briefing, pipeline health, supplier margins, and the commission ledger.
The board
The dispatcher map, the day's schedule, callback reminders, and homeowner texts from one screen.
The timeline
Every call, text, and email per homeowner in one place, with estimate status and a follow-up worklist.
The phone
Today's jobs, checklists, required photos, and GPS arrival stamping. Works even with no signal.